Replacement-Only Policy
Thank you for shopping with GrooveThreadz.
All our products are printed on demand, exclusively for each customer. For this reason, we follow a replacement-only policy.
Free Replacement Guarantee
Your satisfaction is important to us. We offer a 7-day hassle-free replacement for eligible cases.
You are eligible for a free replacement if:
You receive a damaged or defective product
The print is misaligned or misprinted
You receive the wrong product, colour, or size
The product delivered is different from what was ordered
What We Need From You
To process your replacement quickly, please share clear photos or a short video of the issue within 7 days of delivery.
Important Conditions
The product must be unused, unwashed, and free from stains, marks, or odour
The item must be returned in its original condition
Original tags, labels, and packaging must be intact and included
Failure to meet these conditions may result in rejection of the replacement request.
No Replacement for Size Selection Issues
As each product is custom-printed, we do not offer replacements or returns for size-related concerns.
Please review the size chart carefully before placing your order.
Why We Do Not Accept Returns
Every GrooveThreadz T-shirt is printed especially for you. Accepting returns leads to unnecessary waste, which goes against our quality and sustainability values.
Refunds
Refunds are issued only if a replacement is not possible (for example, if the product is unavailable).
Refunds will be processed to the original payment method within 5–7 working days.
For Cash on Delivery (COD) orders, refunds will be issued via UPI or bank transfer after collecting the required details.
Non-Returnable & Non-Replaceable Items
Products damaged due to customer misuse or mishandling
Items returned without original tags, labels, or packaging
Order Cancellation
Orders can be cancelled within 2 hours of placement by contacting us.
Once the printing or processing stage begins, cancellation is not possible.
How to Raise a Replacement Request
Please email us at 📧 support@groovethreadz.com with the following details:
Order ID
Product name
Description of the issue
Clear photos or video of the product
Our support team will respond within 24–48 hours.
Colour & Print Disclaimer
Actual product colours may vary slightly due to screen brightness and display settings.
Print size and placement may vary slightly, as mockups are for reference only.
Business Information
Manufactured by: Qikink, Coimbatore, Tamil Nadu
Marketed by: GrooveThreadz
Country of Origin: India
📧 Email: support@groovethreadz.com